Open Positions
About USA Volleyball
Would you like to work in the Olympic movement with one of the most successful organizations serving one of the fastest growing and exciting sports in the world? USA Volleyball (USAV) is the national governing body for beach, indoor, sitting, snow, and para-beach volleyball in the United States with over 480,000 members, responsible for selecting the Olympic and Paralympic volleyball teams. USA Volleyball also supports a network of regional associations, youth and junior programs, national championships, coaching and officials training, grassroots development, and the SafeSport initiative. Visit www.usavolleyball.org for more.
USAV is an equal opportunity employer committed to increasing the diversity of its community. We do not discriminate on the basis of race, color, national origin, gender, age, religion, gender identity or expression, disability, or sexual orientation in our programs and activities or our employment practices. To learn more about USAV’s diversity, equity and inclusion efforts, please visit our DEI page at https://usavolleyball.org/dei.
Job Description
The USA Volleyball Safe Sport Education and Training Specialist will be the primary source for instructing and educating various stakeholders on the requirements of the U.S. Center for SafeSport. This position will develop, disseminate, and provide in-person and/or virtual training on all SafeSport content. This position also assists the Manager, Safe Sport with various tasks in the USAV Safe Sport department including case management, communications with the U.S. Center for SafeSport (“Center”) and USAV affiliates, and United States Olympic and Paralympic Center (“USOPC”) and Center audits, as needed.
Cross departmental support is expected of all positions. Extended hours may be required to include nights, weekends and holidays. The position is located in Colorado Springs. A remote work arrangement is possible but is not preferred.
Summary of Duties and Responsibilities
Duties and responsibilities include but are not necessarily limited to:
- Educate various stakeholders on the policies and procedures of the Center.
- Develop and administrate education and outreach training programs concerning Safe Sport topics to various constituent groups.
- Liaise with the Center on training and education content and on system training issues.
- Respond to Center and USOPC auditors regarding training metrics and requirements.
- Conduct in-person and/or virtual training sessions on Safe Sport policies and education materials.
- Travel to and provide training at Regional Volleyball Association (“RVAA”) annual meetings and USAV events.
- Serve as staff liaison to the RVAA Education Group on matters pertaining to Safe Sport education and training requirements.
- Communicate with various stakeholders on the requirements for training and education concerning SafeSport.
- Consult with General Counsel and Manager, Safe Sport regarding the creation and implementation of new Safe Sport policies.
- Assist the Manager Safe Sport with case management duties as needed to include coordination with USAV Regions, Staff, as well as documenting case status activities.
- Track metrics and monitor SafeSport training and education requirements by USAV members and USAV Regions.
- Assist with monitoring and responding to USAV general Safe Sport inbox communications.
- Coordinate with other USAV departments to effectively implement education and training content.
- Collaborate with the USAV Marketing and Communications department to disseminate information through USAV blogs, newsletters, etc.
- Serve as an informational resource for USAV Regions and clubs, including helping to identify and connect them with local educational partners and resources.
- Assist on a Region-by-Region basis as requested.
- Other duties and projects as assigned.
Minimum Qualifications
- Must possess a business degree, instructional degree, or equivalent work experience.
- Must demonstrate extensive experience in developing and delivering education and training content.
- Presentation and facilitations skills are required.
- Must be personable and able to develop business relationships with various personalities.
- Proficient with Microsoft Office applications with emphasis on Excel and PPT (or other training/visual content platform).
- Must be able to successfully pass a USAV background screening (prior to hire date).
- Must successfully complete SafeSport training within two weeks of hire date. Training must be
maintained throughout employment.
Compensation
$55,000/year
Benefits
- Paid Time Off
- Up to 15.5 paid holidays per year
- 403B retirement plan
- Health Benefits (dental, medical, vision)
- Parental Leave
- Employer paid life insurance.
- Robust EAP and wellness program
- DEI, Social and Wellness Committees
- Benefits may be modified or discontinued from time to time at the company’s discretion as permitted by law.
Applications accepted online only. Applications must be received by no later than Monday, March 11, 2024. Apply: https://recruiting.paylocity.com/Recruiting/Jobs/Details/2286893
About USA Volleyball
Would you like to work in the Olympic movement with one of the most successful organizations serving one of the fastest growing and exciting sports in the world? USA Volleyball (USAV) is the national governing body for beach, indoor, sitting, snow, and para-beach volleyball in the United States with over 480,000 members, responsible for selecting the Olympic and Paralympic volleyball teams. USA Volleyball also supports a network of regional associations, youth and junior programs, national championships, coaching and officials training, grassroots development, and the SafeSport initiative. Visit www.usavolleyball.org for more.
USAV is an equal opportunity employer committed to increasing the diversity of its community. We do not discriminate on the basis of race, color, national origin, gender, age, religion, gender identity or expression, disability, or sexual orientation in our programs and activities or our employment practices. To learn more about USAV’s diversity, equity and inclusion efforts, please visit our DEI page at https://usavolleyball.org/dei.
Job Description
The Technical Support Analyst reports to the Director of IT. This role provides technical support and management of the USA Volleyball (USAV) IT internal service desk. In addition, the role provides support and assistance to USAV staff addressing a wide range of technical issues with software, hardware and operational incidents across all USAV locations, USAV national events and remote staff. The ideal candidate will have strong communication and customer service skills, a solid understanding of various technologies, have the ability to work independently and as part of a team, be customer-service oriented with a positive attitude, have strong documentation skills, and have the ability to troubleshoot and solve problems efficiently. Familiarity with ITIL framework is a plus. Cross departmental support is a general expectation of all USAV employees. Additional hours may be required to include nights, weekends and holidays. The position is located in Colorado Springs, Colorado.
Summary of Duties and Responsibilities
Duties and responsibilities include but are not necessarily limited to:
Technical Service Operations
• Serve as primary contact point for the IT service desk.
• Respond to and resolve staff inquiries in a timely and accurate manner.
• Troubleshoot hardware and software issues, either remotely or in-person.
• Document and maintain accurate records of all support interactions.
• Collaborate with other IT team members to resolve complex issues.
• Stay up-to-date with new technologies and best practices in IT support
• Provide training and guidance to users on various technology-related topics.
Online Services
• Provide operational support for various online services such as the USA Volleyball Academy Helpdesk, IT Service Desk, Member Service Desk, Microsoft 365. Provide functional IT advisory for these services USAV Academy website.
• Maintaining and updating the USA Volleyball Academy helpdesk website, including all security certificates and data integrity.
• Provide support of USAV Academy including SLA tracking, and as a technical advisor to the internal USAV e-learning group when requested.
• Provide staff with training on Office 365 platform, assist with calendar management
Management of USA Volleyball’s Computer Hardware and Supplies
- Maintain hardware inventory.
- Keep hardware on hand in case of PC Failures, unexpected issues.
- RMA parts as needed to keep new parts on hand to save costs.
- Coordinate Lenovo service contract needs.
- Maintain printer operations.
- Maintain inventory of patch cables and computer parts.
- Recommend, price, test and install new software systems.
- Continual updates to remote management software including passcode feature for disconnected staff who are traveling abroad.
- Maintain IT Helpdesk including data tracking, agent feedback system, Service Level Agreements, and Knowledge Base.
- Responsible for installation, configuration, testing and deployment of new systems such as service desk, communications systems, and Windows 365.
Manage Computer Software
• Maintain software inventory tracking; maintain inventory.
• Help maintain company-wide software/hardware licensing.
• Track and update USAV security certificates as required by associated core systems.
Maintain Computer Systems and Equipment
• Assist staff with day-to-day computer issues.
• Work with IT consultants to resolve network issues if situation cannot be handled in-house.
Application Software Support
• Support personnel in use of PC hardware, software applications and network software.
• Research and write instructions for staff on new software programs.
• Help to develop a list of office resources and maintain reference library (service catalog)
Network Support
- User Management
- Create user accounts and assign permissions for new staff.
- Assign mailing list and group memberships as needed.
- Maintain file shares and access requirements.
- Disable accounts for departing staff.
- Assist staff with VPN training and usage.
- Monitor file server hard drive space and resource utilization for Colorado Springs, Anaheim, and Torrance offices.
- Assist in managing network security issues for Colorado Springs, Anaheim and Torrance offices.
- Assist in managing wireless network for Colorado Springs, Anaheim and Torrance offices
Administration
• Maintain records of network events, problems and solutions.
• Manage deployment of new Microsoft security patches.
• Maintenance and documentation in ITGlue IT service management database.
Phone System
• Deploy, update, staff training, and maintenance of the GoTo communications platform.
Event Setup
• Testing, maintenance, and packing of equipment being shipped to domestic national events.
• Recommending replacement equipment of non-functional or problematic equipment.
• Perform on-site setup and support at domestic national events.
• Other duties and projects as assigned.
Qualifications
• Vocational or Associate Degree in an IT related field
• Demonstrated relevant work experience
• Must be team focused assisting colleagues with varying degrees of technical proficiency
• Willing and able to respond to emergency situations that fall outside of traditional hours
• Willing and able to travel to events and remote offices as needed
• Must be able to successfully pass a USAV background screening (prior to hire date).
• Must successfully complete SafeSport training within two weeks of hire date and remain current as a condition of employment
Compensation
$55,000/year
Benefits
USAV offers a comprehensive benefits package to all full-time employees to include:
- Paid Time Off
- Up to 15.5 paid holidays per year
- 403B retirement plan
- Health Benefits (dental, medical, vision)
- Parental Leave
- Employer paid life insurance.
- Robust EAP and wellness program
- DEI, Social and Wellness Committees
- Benefits may be modified or discontinued from time to time at the company’s discretion as permitted by law.
Applications accepted online only. Phone calls not accepted. Applications must be received by no later than Monday, March 18, 2024. Please ensure your cover letter addresses your interest in USAV and the position. Apply: https://recruiting.paylocity.com/Recruiting/Jobs/All/3267e65a-5a77-4aef-badb-d67a4ab4752d/USA-Volleyball